Chimney marketing dashboard: what it should show
A chimney marketing dashboard gives your marketing leader one screen to see exactly which campaigns are generating booked chimney inspections, sweep appointments, and liner installations, so budget decisions are tied to booked revenue rather than impression counts.
Marketing dashboard scenario
When the campaign budget meeting has no real numbers in it
It is mid-October, the start of chimney season. Your marketing leader sits down to review the prior month's spend: $22,000 across Google Local Services Ads, paid search, a door-hanger campaign, and a fall email push. The question on the table is where to put the next $10,000 in November. The answer in the room is 'Google seemed to do well' and 'the email got a good open rate.' Nobody can say how many chimney inspection bookings each channel actually produced, what each booked call cost, or whether the liner installation revenue from those bookings outpaced the spend. That is the problem a chimney marketing dashboard is built to solve. It replaces the gut-feel budget meeting with a channel-by-channel view of cost per booked call, booked revenue by lead source, and pacing toward the seasonal goal, so the next $10,000 goes to the channel that produced the last chimney job at the best margin, not the one that got the most clicks.
A chimney marketing dashboard: web view for the marketing director
An illustrative web layout showing the KPI modules a chimney marketing leader reviews weekly during sweep and inspection season. Figures are examples to show structure, not datacube benchmarks.
Tiles and figures are illustrative examples of a chimney marketing dashboard layout, not datacube benchmarks. Real boards are built around each company's campaigns, KPI definitions, and connected data sources.
Channel-mix decision matrix: which source earns the budget?
| Channel | What it measures | Best chimney season | Decision it drives |
|---|---|---|---|
| Google Local Services Ads | Cost per booked call, lead volume, job type booked | Aug–Dec (peak sweep and inspection season) | Raise or hold LSA budget when CPL is below blended target; cut when lead quality drops |
| Paid search (Google Ads) | ROAS, cost per acquisition, avg ticket from paid calls | Sep–Nov (high intent before holiday bookings) | Shift spend toward liner and repair keywords when avg ticket justifies the CPL |
| Email campaigns (past customers) | Bookings from campaign, revenue per email sent | Aug and Jan (pre-season reminders) | Run ahead of peak; measure booked jobs, not open rate |
| Door hangers / direct mail | Unique tracking number calls booked, neighborhood conversion | Sep–Oct (neighborhood saturation before cold weather) | Track with a unique call-tracking number; kill zones with zero bookings |
| Organic / GMB (Google Business Profile) | Calls from maps, review count, avg star rating | Year-round; amplified by review velocity in season | Use review count and star rating trend to gauge organic health alongside paid spend |
| Referral / repeat customer | Revenue per referral source, membership retention rate | Year-round (highest avg ticket, lowest CPL) | Track separately from paid; referral CPL is near zero and avg ticket is typically highest |
Key marketing KPIs for a chimney operation: what good looks like
These ranges reflect the kinds of targets chimney contractors set internally. They vary by market, season, service mix, and business model, so treat them as your own benchmarks to define, not universal standards.
- Cost per booked call (blended)Above target for the month; one high-CPL channel pulling the blended number upWatch
- Current
- $68
- Target
- Company-defined; below blended avg ticket / 10
- Lead-to-booking rateSlipping: check CSR scripting and response-time to online leads before blaming the channelWatch
- Current
- 61%
- Target
- Company-defined; most teams target 65%+
- ROAS, paid searchLiner installations are raising avg ticket and improving ROAS this monthGood
- Current
- 4.1x
- Target
- Company-defined; varies by avg ticket and margin
- Cost per lead, Google LSASeasonal demand is pulling CPL down; good time to increase LSA budgetGood
- Current
- $44
- Target
- Company-defined; typically lowest-CPL paid channel
- Review velocity (new reviews per month)Climbing; proactive post-job ask is workingGood
- Current
- 18
- Target
- Company-defined; higher velocity supports LSA ranking
- Ad budget pacing (MTD spend vs. plan)On track; reserve remaining budget for the November pre-freeze pushGood
- Current
- 82% of budget used
- Target
- Within 10% of daily spend plan
| Metric | Current | Target | Status |
|---|---|---|---|
| Cost per booked call (blended)Above target for the month; one high-CPL channel pulling the blended number up | $68 | Company-defined; below blended avg ticket / 10 | Watch |
| Lead-to-booking rateSlipping: check CSR scripting and response-time to online leads before blaming the channel | 61% | Company-defined; most teams target 65%+ | Watch |
| ROAS, paid searchLiner installations are raising avg ticket and improving ROAS this month | 4.1x | Company-defined; varies by avg ticket and margin | Good |
| Cost per lead, Google LSASeasonal demand is pulling CPL down; good time to increase LSA budget | $44 | Company-defined; typically lowest-CPL paid channel | Good |
| Review velocity (new reviews per month)Climbing; proactive post-job ask is working | 18 | Company-defined; higher velocity supports LSA ranking | Good |
| Ad budget pacing (MTD spend vs. plan)On track; reserve remaining budget for the November pre-freeze push | 82% of budget used | Within 10% of daily spend plan | Good |
Info
Before you build this: connect call tracking first
A chimney marketing dashboard without call tracking is a spend dashboard, not a revenue dashboard. Impression counts and click-through rates tell you which ad was seen, not which ad produced a booked sweep or a $3,400 liner installation. Connect a call-tracking platform so each inbound number ties back to its source campaign, and configure your CRM (ServiceTitan or Workiz, for teams using either) to capture that source on the booked job. Without that connection, the dashboard can show you what you spent but not what it returned.
Decisions a chimney marketing dashboard makes possible
- Shift the November budget toward the channel with the lowest cost per booked chimney inspection before season peaks, not after.
- Separate lead-to-booking rate from lead volume so a CSR scripting problem is not mistaken for a bad channel.
- Track ROAS by service type (sweep versus liner versus cap repair) so high-ticket jobs are weighted correctly in the ROI math.
- Monitor review velocity alongside paid spend because LSA ranking and organic calls depend on it, not just the ad budget.
- Identify door-hanger and direct-mail zones with zero bookings so that budget is reallocated before the next print run, not after.
Warning
Data visibility gap: open-rate vanity and the booking-rate blind spot
The two most common gaps in chimney marketing reporting: measuring email success by open rate instead of booked jobs, and measuring paid search success by clicks instead of booked revenue. A 45% email open rate on a past-customer campaign is a fine engagement signal, but the number that matters for the budget meeting is how many of those recipients booked a sweep appointment and at what average ticket. Similarly, a paid search campaign that drives 300 clicks but converts at 38% booking rate is underperforming a smaller campaign that converts at 68%. The chimney marketing dashboard should surface both the volume and the conversion so one flatters the other less.
Chimney marketing dashboard FAQs
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